Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Waterlooville | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Waterlooville collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection law.

1. Who We Are

Pharmacy Weight Loss Waterlooville is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Waterlooville and across the UK. We are the data controller responsible for your personal information.

You can contact us at:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary for safe prescribing
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and process your consultation
• To dispense and deliver medication — orders are typically dispatched within 1 working day once approved by our pharmacist
• To maintain accurate and up-to-date patient records
• To communicate with you regarding your treatment, orders, or account
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our services and website experience

Our legal bases for processing your data include: performance of a contract, compliance with a legal obligation, protection of vital interests, and — for special category health data — the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand website traffic and user behaviour
• Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing partners: Registered prescribers who review and approve your consultation
• Delivery providers: To fulfil and dispatch your medication order
• Payment processors: To securely handle your transactions
• IT and platform providers: Who support the operation of our website and systems
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information

All third parties are required to handle your data securely and in accordance with applicable data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of your last consultation, in line with NHS and GPhC guidelines. After this period, your data will be securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored securely and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also have the right to restrict or object to certain types of processing.

To exercise any of your rights or to raise a concern about how your data is handled, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

Pharmacy Weight Loss Waterlooville | GPhC No. 9012511