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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Waterlooville

Pharmacy Weight Loss Waterlooville
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Waterlooville is a GPhC-registered online pharmacy (GPhC No. 9012511) serving patients in Waterlooville and the surrounding area. We provide online consultations and prescription weight loss treatments through our regulated pharmacy service.

2. Eligibility

To use our services, you must:

We reserve the right to decline or cancel any order where clinical suitability cannot be confirmed. Providing false or misleading health information may put your health at risk and may constitute a criminal offence.

3. Prescriptions and Clinical Assessment

All prescription weight loss medications supplied through our pharmacy require a valid prescription issued following a clinical assessment. Our prescribing pharmacist will review your consultation and medical history before any prescription is issued or fulfilled.

We do not guarantee that a prescription will be issued following your consultation. Our clinical team may request additional information or decline to prescribe if it is not considered appropriate or safe to do so.

Prescriptions are issued in accordance with UK law and GPhC standards. It is your responsibility to provide accurate and up-to-date medical information, including current medications and relevant health conditions.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely.

Prices are displayed in pounds sterling (GBP) and include VAT where applicable. We reserve the right to amend our pricing at any time. The price applicable to your order is the price displayed at the time of purchase.

If your consultation results in a prescription not being issued, you will receive a full refund of any consultation or medication fees paid.

5. Delivery

Once your prescription has been approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery times may be subject to courier delays outside our control.

Medications are dispatched in discreet, secure packaging. It is your responsibility to ensure that someone is available to receive the delivery or that a secure delivery location is provided.

We are unable to accept responsibility for delays caused by incorrect delivery information provided at the time of ordering.

6. Cancellations and Refunds

You may cancel your order at any time before your prescription has been approved and dispatched. To cancel, please contact us as soon as possible via the contact details on our website.

Once a prescription has been dispensed and your medication has been dispatched, we are unable to accept returns or offer refunds for prescription medicines, in accordance with UK medicines regulations and the GPhC standards of practice.

Refunds for approved cancellations will be processed within 5 to 10 working days to your original payment method.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our online consultation service is not a substitute for in-person medical assessment by your GP or a specialist.

If you experience any adverse effects or medical concerns after taking your medication, you should stop use and seek immediate medical advice from your GP or NHS 111. In an emergency, call 999.

We recommend that you inform your GP of any prescription weight loss treatment obtained through our service.

8. Data and Privacy

We process your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. For queries regarding your data, please contact us through our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available on our website. Continued use of our services following any changes constitutes your acceptance of the updated terms.